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A national (U.S.) organization dedicated to the advancement of the software support profession. Members can join local chapters to share ideas, insights, and experiences with their colleagues.
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Association of Support Professionals—Tech Support Benchmarks Best Practices Want to organize a chapter or roundtable in your area? Directories -Newsletters -Outsourcers -Organizations -Support Humor Library -Online Support -Fee-Based Services -Human Resources Recruiting -Customer Satisfaction -Call Center Operations -Services Marketing FAQ ASPonline.com Features Maintenance Renewal Rates Renewals are where...CCI is an international organization serving customer care professionals. We focus on customer care issues found in the customer service, consumer affairs, telemarketing and help desk professions.
http://www.customercare.com/
Formed for the purpose of strengthening the mystery shopping industry throughout the world. It is the organization's goal to improve and stimulate the acceptance, performance, reputation and use of mystery shopping services internationally.
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Mystery Shopping Providers Association A is the largest professional trade association dedicated to improving service quality using anonymous resources. With over 150 member companies worldwide, our diverse membership includes marketing research and merchandising companies, private investigation firms, training organizations and companies that specialize in providing...An association for customer satisfaction management professionals to help in identifying practices that improve customer satisfaction levels for their company.
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Benchmarking Customer Satisfaction Measurement Association The meeting is an opportunity to meet other Customer Satisfaction professionals and discuss current issues. For Details 281)440-5044 or click here for pdf file CSMA™ Mission To identify Best in Class business processes, which, when implemented, will lead member companies...Programs offered, membership and meeting details, and contact information.
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Colorado Springs Customer Service Association Seminars E-Mailings Membership Speakers Resources Leadership Home Upcoming Program 7th Annual Going the Extra Mile Awards Breakfast Banquet Lindee Braur Author of Barf Bag Wisdom Presents: Six Degrees to Celebration Thursday, October 27, 2005 8:00 8211; 10 AM more rsvp...A non-profit alliance of customer service organizations that are working together to solve industry-wide challenges. Events, current members, mission, programs, press, articles and membership details.
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Consortium for Service Innovation Home How much more productivity can we get from our people and processes? Rather than continuing to invest in doing what we do faster, better, cheaper, maybe we need to look at doing something altogether different. About Us Upcoming Events Our...Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications, case histories, merchandise and related links.
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ICSA: Welcome! What about a book that will help your friend, colleague or loved one perform to his/her highest potential? Learn how to build customer and employee loyalty with All Business Is Show Business by Scott McKain an ICSAnet 2004 keynote speaker!...